Our Senior Leadership Team

Robert Schuerman

President

Robert Schuerman, President of Medical and Commercial Communications (MACC), is a dedicated leader with over 40 years of professional experience across industries. Originally from the Midwest, Robert now resides in Rio Rancho, New Mexico, where he embraces the local community and values family, integrity, and hard work. His career began in the U.S. Army Reserves at age 17, where he became a second lieutenant through ROTC. After tank training at Fort Knox, he balanced his Army Reserve service with a private-sector career, starting in tourism and eventually becoming Director of Global Operations. This role refined his skills in operational management and leadership. Robert later held senior roles in marketing, customer service, and product management, including developing an award-winning service for a Wisconsin airline. After relocating to New Mexico, he joined a software firm, enhancing customer experience strategies, which prepared him for his leadership at MACC. As President, Robert has transformed MACC’s customer service approach through strong training programs and employee empowerment. His vision and innovative leadership have reinforced MACC’s reputation and positioned the company for future growth and success.

Christian Salas

Operations Manager

Christian joined Medical & Commercial Communications (MACC) in 2013 as an agent and has steadily advanced to Operations Manager through dedication and a deep commitment to service excellence. With over a decade of experience in the telephone answering industry, Christian is a skilled leader known for a hands-on approach to mentorship, operational oversight, and account management. As a Startel Subject Matter Expert (SME), Christian oversees all aspects of MACC’s operations, from comprehensive service delivery, programming new client features to managing all aspects of a robust and active team that functions 24/7/365. As a born and raised New Mexican, Christian is proud to embody the values of accountability, integrity, and teamwork in every interaction. Outside of work, Christian enjoys going to concerts, playing video games, and discovering new ways to connect with the community. Through a commitment to elevating customer care, Christian is instrumental in MACC’s mission of “Empowering Connections, Elevating Care: Leading the Way in Exceptional Communication.

Professional, Personalized Call
Answering Services

Say goodbye to impersonal “just the answering service” interactions. Our dedicated team ensures every call is handled with professionalism, warmth, and reliability, leaving a lasting positive impression on your callers. Upgrade your phone presence today.