
GRAVEYARD ANSWERING SERVICE OPERATOR
An operator shall be required to demonstrate several basic skills including:
Typing skills of at least 45 WPM
Punctuality and reliability
Ability to speak, read, & write English fluently
Ability to sit for extended periods of up to 4 hours
Hearing capabilities to hear over telephone equipment
Ability to work under stressful conditions
Ability to accurately coordinate job functions at a high rate of speed
Ability to reason
Ability to work shift work and be available 365 day/year
Vision capabilities to read computer screen and printed material
Drug free
Ability to interact favorably with clients and fellow employees
Professional tone/voice quality
The basic duties of an operator include, but are not limited to:
Answer calls in a pleasant and professional manner
Accurately transcribe call information
Dispatch calls according to an account’s written procedures
Follow up on all dispatched messages
Any additional duties as delegated by Management
The above constitutes the basic responsibilities of an introductory Operator and a Regular Operator (Grade 1). In order to advance in pay grade and advance
to the graveyard position, an operator must accept the extra duties and responsibilities of that pay grade and complete any advancement requirements.
Requirements
Excellent Spelling
Typing Skills of 45WPM+
Multitasking
Ability to handle difficult callers
Reliability & Punctuality
Ability to work independently
***The graveyard position will require someone to work several different shifts throughout training to transition into a role that requires them to be alone and take all calls without supervision***